Extra Care
Our Extra Care register
The Extra Care register is the new name for our priority services register. If you might struggle during a power cut, even for a few hours, our Extra Care team can lend a helping hand.
Take Charge Today
Worried about your bills or need advice on low carbon technology? Take Charge today provides free, confidential energy and money advice you can trust, delivered in partnership with Citizen Advice in the North West.
Help for your household
With the rising cost of living impacting us all, we've teamed up with carefully selected charity partners and the very best online money saving experts to provide free, direct, personalised support as well as general online money saving advice.
Preparing for a power cut
We know a power cut can be difficult, but our hints and tips can help to reduce the impact.
Staying safe at home
We've gathered advice and tips from our charity partners in the North West to help you and your family stay safe and healthy.
Meet our partners
From local charities to strategic partnerships, we're proud to work with and support local organisations which make a huge difference to thousands of lives in our communities.
New to our Extra Care Register? Download your free customer support guide here
Ofgem Annual Vulnerability Report 2023/24
This is the first year of the Annual Vulnerability Report (AVR) and we are proud to present our progress and performance which shows how, through our activities, we are:
• accountable for implementing our vulnerability strategy commitments
• meeting, if not exceeding, Ofgem’s vulnerability baseline expectations
• delivering tailored support services to customers in vulnerable situations
Over the last 12 months of the regulatory year we have adopted a robust strategy and made significant progress in delivering on the multifaceted commitments made in our RIIO-ED2 Business Plan and evolving our activities to meet our stakeholders needs.