Storm Bert expected this weekend

Power cuts

Power cuts

We're open 24 hours a day, 365 days a year. Simply call us on 105 to report a power cut or damage to our equipment. We promise to restore your power as soon as we can and we’re here to help you during a power cut.

Click to report a power cut online

Live power cut information

Search for planned and unplanned power cuts in your area.

Click to see live power cuts

Extra Care

Whether you need advice on keeping safe and warm, or help during a power cut, we can provide extra care, extra support and extra help when you need us most ...

Click to discover more about Extra Care

Business extra care register

We’re here to make sure your business has the information and support it needs should you ever experience a planned or unplanned power cut.

Click to join business extra care register

Why do we experience power cuts?

You can learn more about what can cause a power cut and the different types that you may experience.

Click to find out why do we experience power cuts

Planned power cuts

We may need to switch off your power supply so we can safely carry out work on the network. Learn more about the work we're doing to keep your lights on now and in the future.

Click for more about planned power cuts

Helpful tips for during a power cut

We're here to support you before, during and after a power cut with our helpful tips.

Click for helpful tips for during a power cut

Not sure who's at your door?

Register a unique password so if we ever need to visit you at home you feel safe knowing we are who we say we are.

Click here to sign up to our password scheme

Contact us for general enquiries, compliments or complaints

Click to visit our contact us page