Safety advice and incident reporting

Call our 24 hour emergency number on 0800 195 4141 or 105 to report electrical hazards or incidents.

We are committed to achieving the highest standards of safety for our customers. Safety is our number one priority – today and every day.

Every year in the UK people are injured after coming into contact with live electricity overhead lines, underground cables or equipment.

All dangerous electrical hazards are usually well out of reach of members of the public. With thousands of kilometers of wires and other equipment that make up the electrical distribution system, there are occasions electrical hazards may occur.

This acts as a serious reminder to us to be aware of potential dangers, how to avoid them and how to escalate them.

Please take time to read our safety information below to stay safe near electrical equipment.

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