Customer engagement group

Throughout the second half of Ofgem’s RIIO-ED1 price control period, the role of the customer engagement group was to help ensure that our RIIO-ED2 business plan addressed the needs and preferences of our current and future customers and that we put stakeholder needs at the heart of our decision making.

The end of RIIO-ED1 and the start of RIIO-ED2 provides an opportunity to refine and adapt our approach to continue to ensure that what Electricity North West delivers is being driven by what our customers and stakeholders are telling us. We have therefore enhanced our portfolio of advisory panels and appointed a new Independent Oversight Group (IOG) which has an overarching responsibility to ensure that customer and stakeholder engagement continues to be reflected in our decision making and the delivery of our business plan commitments.

To find out more about the IOG and advisory panels, click below.