Independent oversight group
Independent oversight group
The primary purpose of the IOG is to provide independent scrutiny of ENWL’s performance during the RIIO-ED2 period against the commitments made to customers in its business plan.
To ensure that the customer voice continues to be heard over the duration of Ofgem's RIIO-ED2 price control, we have refreshed our stakeholder advisory panel structure and also established an Independent Oversight Group (IOG) to provide additional assurance of customer and stakeholder engagement in decision making and to review our performance against our business plan commitments made to stakeholders and customers.
Chaired by our independent chair, Jayne Scott, the IOG will advise and challenge on how to improve and keep delivering the best service to our customers and ensure customer and stakeholder engagement is contributing to shape the delivery of our business plan commitments and decision-making.
The work of our stakeholder advisory panels will drive our business decisions and internal activity to ensure that we are delivering the best for our environment, customers and communities now and in the future.
If you would like to know more about the IOG please email stakeholderengagement@enwl.co.uk.
Meeting summaries & agendas
Find out about the previous meetings that have taken place, the agendas for each meeting, and a summary.
Terms of reference
Read the terms of reference for this stakeholder advisory panel.
Upcoming meetings
Find out about upcoming scheduled meetings