Weather warning
We've responded to Storm Éowyn
We're sorry if your power was off because of Storm Éowyn. Our teams were out continuously to restore power to customers without supply. We apologise if your restoration was delayed – the damage to the network was even greater than first thought.
We know people have struggled to get through on our call lines but we have been calling customers who remained off supply.
As well as our teams fixing the network, we worked around the clock to answer your calls as well as door knocking and providing catering in areas most affected while we got everyone back on as soon as we could.
Payments: Due to the severity Ofgem class Storm Éowyn as a ‘Category 2 storm’ meaning that customers will be eligible for payments of £85 if power was cut off for 48 hours, and an extra £40 for every six hours afterwards. More information is available on Ofgem’s website. We will proactively contact customers entitled to payments.
Stephanie Trubshaw, Customer Director, ENWL
Report a power cut
If you need to report a power cut, please report online or call 105. If you provide your mobile number, we'll keep you updated with progress by text message.
Why you may receive a message saying your power has been restored, but it hasn't - hidden faults explained
Sometimes, our electricity network experiences what we call a 'hidden fault.' This is an issue that isn't immediately detectable. As a result, we might think power has been fully restored to a network, but some areas may still have power cuts due to these hidden faults on another part of the network. We then must locate and resolve the issue with the hidden fault and this will be listed as a new separate fault. If you experience any issues after power restoration, please report them to us immediately by calling 105 or reporting a power cut online. Watch one of our network control manager's, Chris Fox explain more in our video below.
Live power cut information
Our website has live power cut updates below and you can also follow us on our social media pages for the latest.
Helpful power cut tips
Tips to help you before, during and after a power cut.
Extra Care Register
If you require extra support during a power cut, perhaps you’re medically dependent on electricity, have a child under five at home or are a pensioner we can offer you a helping hand. It’s free to sign up online.
Report a power cut
If you need to report a power cut please contact us on 105 or report online below.
Reporting damage
If you do see any damage to our network, please stay clear and call us as soon as you on 105 to report it to you so we can make it safe.
Met office
For all the latest weather updates visit the Met Office website.
Follow us on Facebook
Follow our updates and contact us on Facebook
X, formerly known as Twitter
Follow our updates and contact us on X.