Our customers
Supporting our customers involves offering affordable, reliable energy now and for the future while helping them understand and supporting the shift to low-carbon technologies.
It's about treating our customers fairly, ensuring accessibility, inclusivity and providing a responsible service.
In order to maximise our reach of extra care services, we look to collaborate and work with trusted partners across the region to ensure we are providing the right support to customers and ensuring we leave no one behind.
Our commitments
- Delivering cost effective and reliable energy now and for the future
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Supporting customers in understanding future energy and the low carbon transition
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Treating all customers fairly and supporting customer inclusion
- Delivering responsible customer services
Advice and Support
From energy saving tips to regulatory advice, here you'll find information about how we can help and support you in all your electricity related needs.
Future energy
We are enabling our customers to make the switch to low carbon technologies.
Extra Care
We strive to provide exceptional extra care support, tailored to individual needs, to ensure the wellbeing and comfort of all our customers.
Our partners
We partner with local organisations across our region to help us deliver our personalised Extra Care support.