Rising and lateral mains

All multi-occupancy low, medium and high-rise buildings which meet any of the following criteria will be considered for inclusion in our RLM programme:

• Any minimum number of storeys?
• social housing built between the 1950 and 1969
• buildings subject to major investment programmes to improve the standard of accommodation and extend a building’s life
• buildings where our inspection of the existing distribution network identifies that they require maintenance or refurbishment
• buildings which are subject to refurbishment programmes with the aim of extending the life of the building for a further 30 years (minimum). 

We will also consider multi-occupancy buildings that do not fall into the above categories  on a case by case basis. 

Once we've surveyed and inspected the buildings electricity network to determine what refurbishment or replacement works are required, we will carry out the following (at no charge to the building owner):

• The installation of the new mains cable (low smoke specified).
• The installation of the new distribution units.
• Ensure all cables are securely installed.
• Install a landlord supply.
• Install trunking and wiring in the ground floor switch room associated with the supply.
• Supply and install distribution units to the appropriate floors as required.
• Install all service cables into the cut out position within each property in the building.
• Replace meter boards and cut outs in to each property (as required).
• Fire-stop the completed installation.

The above will be completed with full management of the buildings’ occupants and safe management of the works ensuring customer issues are resolved swiftly. 

We will work with the building owners, including tenant liaison officers, to notify you of the work taking place including if we need to temporarily turn your power off.  You will also find information posters around your building detailing the dates we’ll be carrying out the works. If you receive notice that we are going to carry out work in your building and you need extra assistance please make contact with us, either directly or via your building owner or tenant liaison officer and we will do everything we can to assist you.

We may need to access your property in order to complete the works. We will notify you in advance if we need to access your property. Anyone working on behalf of Electricity North West will be identifiable. If you have any concerns, please get in touch.

Work will normally be carried out whilst the flats are occupied. In order for us to work safely we may need to temporarily turn your power supply off. If this is required, we will notify you at least seven days in advance via a letter.

If we need to carry out any work inside your property this should only take one day. Buildings can take longer because they are all different, but on a standard block you may see us working for around 12 weeks. 

Our Priority Services Register can provide you with extra assistance should you need it. You may rely on electricity for medical equipment or have children under five at home. Our specialist service can support your needs and ensure you are safe and comfortable if we need to turn your power off as part of the works. The service is free and you can register online. 

In order for us to complete our works we may require you to the complete the following:

• Countersign a Multiple Occupancy Building Agreement (MOBA) with us to record your responsibilities and ours, in terms of the ownership of the electricity distribution assets in your building.
• Work with us and our contractors to make information available to help with the development of the design solution to the network such as building plans and asbestos reports.
• Provide us with information regarding any customers who live in the building who may have individual needs and require extra assistance which we need to consider prior to any work taking place. We can assist with customer community meetings and introductory letters to customers explaining when we will be working in the building and what they can expect. 
• Ensure a secure space is made available in a switch room for any new equipment we may need to install.