Customer communications

Our customer communications guide can help improve how we communicate with our customers and stakeholders. 

We provide electricity to 2.4 million homes and businesses across the North West and invest millions each year to make sure our customers have a safe, reliable power supply. Our investment covers a range of diff erent areas, such as asset replacements, connections, cable diversions, generation projects and much more.

This work can sometimes mean short or long term disruption and inconvenience for our customers, which can have a substantial impact on their daily lives. It is important that we keep our customers informed about what we’re doing and why we’re carrying out the work – to help keep their lights on.