The event has already happened
November 2019 to February 2020
A study of the realities of our customers’ day to day - what matters to them, who they are, issues and priorities. Outcome - understanding of stakeholder high-level priorities:
RIIO 2 timeline
RIIO ED2 timeline
The event has already happened
March to May 2020
Sharing and discussing the day to day impact of the changing nature of energy production supply and use. Using this to identify detailed ‘wants and needs’. Outcome - detailed understanding stakeholder detailed wants: -
The event has already happened
June to September 2020
Evaluating our ideas and plan to make sure they are right with a focus on understanding trade-offs, investment priorities, willingness to pay and ambition for the future. Outcome - detailed understanding of stakeholder willingness to pay: -
The event has already happened
October to January 2021
Further refinement of our plan and detailed exploration around specific issues. Checking customer acceptability of overall plan. Outcome - detailed understanding of stakeholder acceptability of overall plan: