Digitalisation strategy
Digitalisation strategy and action plan
Our digitalisation strategy sets out how we use technology and data to improve customer service, business resilience and business efficiency.
Technology, information and data are becoming increasingly important at Electricity North West as we strive to improve efficiency, drive innovation, increase transparency and support the transition to net zero.
Our digitalisation strategy is a key component of our business plan for 2023 – 2028. It sets out how information technology will help us achieve our goals and how we will use digital products and services to meet the needs of our customers and other stakeholders.
The strategy is complemented by a six-monthly digitalisation action plan that describes our progress and sets out how we will transform and automate business processes creating additional value for customers and stakeholders.
You can download our latest strategy and action plan below.
Watch our video to find out more
- pdf Digitalisation strategy action plan June 2024
- pdf Digitalisation strategy action plan December 2023
- pdf Digitalisation strategy action plan June 2023
- pdf Digitalisation strategy April 2023
- pdf Digitalisation strategy action plan December 2022
- pdf Digitalisation strategy December 2021
- pdf Digitalisation strategy action plan June 2022
- pdf Digitalisation strategy action plan July 2021
Digital services catalogue
Find out about the digital services we offer from flexible services to finding a job at Electricity North West.