C2C commercial framework

To extend the benefits of Capacity to Customers (C₂C) to all customers in Great Britain, we developed new commercial templates to provide post-fault demand side response (DSR) for new and existing demand and/or generation customers. The development of these new arrangements was supported by the substantial customer engagement exercise.

The survey provided a significant insight into industrial and commercial (I&C) customers’ appetite for C₂C and is detailed in the customer segmentation report that was published on our website in June 2012.

Having completed the extensive customer engagement exercise, new commercial contracts were developed and brought to market. These were subsequently tested with new connection and existing customers. These contracts are proven modifications to existing industry framework contracts and are intended to offer significant benefits for customers over traditional demand side response formats, being less intrusive and provided at lower cost. These agreements were published on our website in December 2012.

These commercial templates were successfully applied to the 20 C₂C trial participants. For the ten new connections customers, the total customer contributions for a traditional solution would have been £7.84m compared to £0.37m for a C₂C contract – representing a saving of £7.47m for customers from the avoidance of reinforcement costs. The I&C customer sectors involved in the trial were covered by demand and generation managed contracts and ranged in capacity from 500kVA to 10,500kVA.