Disconnect your supply
If you want to disconnect the electricity supply to your property, please find more information and ways you can apply below.
You can apply for a disconnection using any of the following three methods
1: Online estimate
For an online estimate you can use our quick and easy online application portal.
2: Online application form
Complete our simple online application form and we will be in touch within 5 working days with your quote.
3: Download our application form
You can email or post your application if you prefer by downloading our PDF version of the application form.
Are you sure you want to disconnect the electricity supply?
Once the electricity supply is disconnected, the property will no longer have a supply to reconnect, so if a supply is needed in the future, there will be a new connection and fee required.
Our online estimate service can only provide estimates for disconnections with a single phase supply to underground services. If you have a larger three phase supply or a connection to an overhead cable, please contact us on 0800 988 1730 or complete our online application form.
More information
If you choose to accept our quotation you will need to complete and return the forms sent to you with the quotation and make payment (via cheque or BACS). We will advise you on how to make sure your site is ready and agree a date with you for the work to start. Usually, we plan in disconnections with six to ten week’s notice, to give your supplier time to remove the electricity meter.
Our team will carry out all works in accordance with our health and safety policies. Once the work is complete, we will return within five working days to backfill and reinstate the existing surface.
Your quotation will be based on the disconnection being carried out within one metre of our network as per the standard Codes of Practice. Guaranteed standards of performance do not apply to disconnections.
If the person dealing with the disconnection request is not the site contact, please inform us as soon as possible and provide contact details for the person on site, in order to prevent any delays.
Download our application form, complete and return to us at disconnections@enwl.co.uk
Find out more information about disconnections
Contact us
Please email our team for any queries relating to disconnections.