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Need support with your application?You can call the PACE team on 0800 988 1730 (8 am - 5 pm) Monday to Friday) or email PACE@enwl.co.uk to help you with your application. Please complete the form, following the below steps, which should take about 20 minutes to complete. Please ensure that you have all of below details available before starting the application.
If you have any feedback, please click on the green 'Feedback' tab on the middle-left of your screen and provide us with any feedback about your experience. This will enable us to continue improving the application process.
The data you provide will not be shared for sales or marketing purposes. Information you share with us will only be used by Electricity North West. We will contact you during emergency situations, such as a power cut or to inform you about planned works that may affect your supply. To continue improving the service we provide to our customers, from time to time we carry out customer surveys and you may be contacted to take part.
Privacy policy: We are committed to protecting and respecting your privacy. Please read our Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.
We publish all of our timescales, including our Guaranteed Standards of Performance, however we always work to exceed these timescales.
Please note that if the file uploaded is in an unsuitable format, then an 'Error:500' message will appear and the application will need to be reset and restarted. An unsuitable format is a file that is more than 100 megabytes or in another format that's not one of the following: jpeg, png, gif, tif, tiff, raw, bmp, ppm, pgm, pbm, pnm, psd, pdf, eps, ai, doc, docx, xls, xlsx, xlsm, xlsb ppt, pptx, docm, dotx, dotm, docb, txt, rtf, odt, dxf, dwg. If you're unable to upload the relevant documents, please email them to connectionapplications@enwl.co.uk with your contact details once you've completed the application form.
Please provide a site location plan (typically a scale of not less than 1:500), including the following:
If yes, please provide details:
If you are installing Heat Pumps you will also need to complete the relevant forms that can be found on ENA's website.
There are three related forms, but you will only need to complete one depending on the equipment you are installing www.energynetworks.org/electricity/futures/heat-pumps.html
If you don’t know the full details, tell us what you know in the comments section and an engineer can discuss this with you when compelting the network study.
If you ticked YES you will need to complete the relevant form depending on the size of generation you are planning to connect.
If you are installing Generation, please visit our generation pages to find the right form for you.
Please provide the MPAN (Meter Point Administration Number) for each of your existing supplies.
PLEASE NOTE: Your MPAN is a unique 13 digit number and can be found on your electricity supply bill. Your MPAN should begin with the number 16 if you are within our network area. If your MPAN does not begin with 16 then please contact your electricity supplier to confirm who your network operator is.
Please check to confirm that the information you have provided is accurate to the best of your knowledge
Privacy policy
We are committed to protecting and respecting your privacy. Please read our Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.