Our Extra Care register
Ready to sign up?
If you're ready to sign up to our free Extra Care register or would like to update your details, you can do that easily, either through our website or by giving us a call on 0800 195 41 41 and we'll take care of the rest.
Free Extra Care register:
Power cuts can be frustrating, but we do everything we can to get them sorted as quickly and safely as possible. If there's a chance you or someone you care about may struggle our Extra Care register is here to help, it's free to join and includes:
- Early weather warnings to help you prepare
- Advance notice of planned power cuts
- Regular updates
- A nominated friend or family member scheme
- Hot meals or additional services during longer power cuts for households struggling the most.
As part of the register you can also give us a unique password, something only you know. This means that if we ever need to visit you at home, you know it's us.
Who can join the register?
Our Extra Care register is free to join and is open to anyone who thinks they may struggle to cope during a power cut. Here are just some of the reasons your friends, family or neighbours have already signed up:
- they have reached state pension age
- are disabled or have a long-term medical condition
- are recovering from an injury
- have a hearing or sight condition
- have a mental health condition
- are pregnant or have children under the age of 5
- have extra communication needs (such as if they don’t speak or read English well)
- need to use medical equipment that needs electricity to work
- have poor or no sense of smell
- would struggle to answer the door or get help in an emergency.
There may also be other reasons you may wish to join the Extra Care register that are not listed above, If there's a chance you may struggle in a power cut it's important that you let us know.
Already signed up?
If you're already signed up to our Extra Care register - great! It's worth checking that we've got the correct details for you though. Give us a call or fill in our online form and we'll make sure you're all up-to-date.
Extra Care register is the name of our priority services register, so if you've already signed up, don’t worry, you don’t need to do anything extra. If you joined the register before 2022 we ask you to update your details, even if nothing has changed, so we can ensure our Extra Care services are available when you need us most.
If you'd like to leave the Extra Care register, please complete our short form.
If you're a business looking to join our business Extra Care register click here for more information.
Extra Care for those who help others
Do you help someone who would struggle without you? Perhaps they are a loved one, neighbour or relative. Learn more about how our Extra Care services could help you and those you support.
What does it mean to be on the Extra Care register?
We know every household’s needs are different - that’s why our Extra Care support is led by you. Our flexible approach means we can act to support a variety of challenges your household faces, with a personal and supportive service.
Here are just some of the ways we're supporting your neighbours, friends and family across the North West.
Our dedicated Extra Care team
Our friendly and dedicated Extra Care experts have been trained to deal with a variety of sensitive situations. You can reach out via email, social media or over the phone, meaning our extra help, is only ever a conversation away.
Keeping in touch
Our Extra Care register provides us with your preferred contact information, so if we're aware of a planned power cut or fault in your area, we can reach out and check if you need a little extra help. We can also let you know of potential bad weather and help you to prepare should your power go off.
Meet our partners
Life can be tricky for many of us, that’s why we’ve partnered with local charities throughout the North West to provide an extra helping hand. Visit our partner list for free, personalised advice on a variety of life's challenges available for every Electricity North West customer in our region.
Password scheme
Every Extra Care customer has free access to our password scheme. So if we ever need to visit your home and you want to check that it’s really us, our representative will make a quick phone call to find out your password, prove their identity and keep you feeling safe.
Nominated contact
As well as your own details, you can nominate a friend, carer or family member to receive updates on your behalf. If you live on your own this can reassure your friends or family that you’re safe or let them know you need support.
One stop registration
With your permission, we can also share your details with other trusted partners including your water and energy suppliers, meaning you'll only need to register once.
Sign up for free
Sign up to our free Extra Care register today and our team of experts will help keep you safe, warm and comfortable. Contact us on 105 or 0800 195 41 41 or email us.