Medically dependent
Medically dependent
If you or someone you care for is medically dependent on electricity to support equipment such as a home kidney dialysis machine or oxygen concentrator, we recommend signing up to our Priority Services Register.
How can we help?
- keep your contact details up to date and we will prioritise your call straight through to a dedicated team member
- using your preferred method of contact, we will keep you updated about when we will get your power back on
- you can add nominated contacts who we can communicate with on your behalf such as family members and carers
- talk to you about your individual care plan needs and the support that we can provide during the power cut
- we can provide hot food and drinks to keep you comfortable when appropriate
- if staying at home is unsafe during a power cut, we can help find you alternative accommodation as required.
You can contact us about the support available to you by emailing CustomerWelfareTeam@enwl.co.uk or call us on 0800 195 4141.
Our partnerships that help us to support customers that are medically dependent
Air Liquide
Air Liquide provide essential oxygen products to support customers needs.
Citizens Advice
Citizens Advice offer free advice to help you find a way forward, whatever the problem.