Mental health care
Mental health care
Whether planned or unplanned, our customer contact team will be in touch with you throughout the power cut to make sure you are ok and have the latest information.
How can we help?
- keep your contact details up to date with us and we will prioritise your call straight through to a dedicated team member
- we will keep you or your nominated contact up to date with our progress through the power cut
- we can communicate with up to six nominated contacts through text and email
- we can provide hot food and drinks to keep you comfortable until your power comes back on
- in certain circumstances we may provide alternative accommodation.
You can contact us about the support available to you by emailing customerwelfareteam@enwl.co.uk or call us on 0800 195 4141 and select option four.
Our partnerships that help us to support customers with individual needs
Samaritans
Samaritans offer round the clock support, every single day to anyone who needs it.
MIND
Mind provide advice and support to anyone experiencing a mental health problem.
Mencap
Mencap are a passionate group of people committed to changing the world for everyone with a learning disability.
Alzheimer's society
They are the UK's leading dementia support and research charity help anyone affected by dementia.