Communication difficulties
Communication difficulties
We understand that some of our customers may require extra assistance due to communication difficulties including receiving support in your preferred language. If you or someone you care for needs this extra help please get in touch.
How can we help?
- we have a translation service available. Just let us know our preferred language and we will do the rest
- you can choose how you want to talk to us, i.e. telephone, minicom (text relay), social media, email or text
- you can add a nominated contact who we can communicate with on your behalf
- most of our videos contain sign language or subtitles, watch our videos here .
You can contact us about the support available to you by emailing customerwelfareteam@enwl.co.uk or call us on 0800 195 4141 and select option four.
Our partnerships that help us to support customers with communication difficulties
thebigword
thebigword is a global provider of translation and interpreting services.
The Royal Association for Deaf People (RAD)
RAD is committed to creating a better, more accessible future for deaf people.
Royal National Institute of Blind People (RNIB)
RNIB support everyone affected by sight loss. Whether you're losing your sight or you're blind or partially sighted.