Temporary support
Temporary support
You or someone you care for may be recovering from an operation, you may be living away from home for the first time, or you might just be experiencing a life changing event. If this has temporarily left you feeling more vulnerable please get in touch.
How can we help?
- keep your contact details up to date with us and we will prioritise your call straight through to a dedicated team member
- we will keep you updated throughout the power cut
- you can add a nominated contact who we can communicate with on your behalf
- we can provide hot food and drinks to keep you comfortable until your power comes back on
- in certain circumstances we may provide alternative accommodation.
You can contact us about the support available to you by emailing customerwelfareteam@enwl.co.uk or call us on 0800 195 4141 and select option four.
Our partnerships that help us to support customers who may have temporary needs
Citizens Advice
Citizens Advice offer free advice to help you find a way forward, whatever the problem.
Samaritans
Samaritans offer round the clock support, every single day to anyone who needs it.