Fault Journey
What should I do during a power cut?
Here is some useful help and advice for you and family. Safety is our number one priority. Always keep a safe distance away from any electrical equipment and cables to avoid accidents, injuries, and even fatalities.
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What should I do with my food in my fridge freezer during a power cut?
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What can I do to keep warm without the heating?
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What should I do about my fish - how long can my aquarium survive without power?
Report a power cut
If you need to report a power cut please contact us on 105 or report a power cut online. Safety is our number one priority. Always keep a safe distance away from any electrical equipment and cables to avoid accidents, injuries, and even fatalities.
Contact Us
Dial free on 105 or on the 0800 number below. Our teams are available 24/7/365.
Free to call from a mobile or a landline
Extra Care Register
If you are in need of extra support during a power cut you can sign up to our Extra Care Register. For more information click on the Find out more button above.