Planned power cuts
Our goal is to minimise disruptions to your daily life by carefully planning our work. We will inform you in advance of any scheduled power cuts.
Our commitment to you
We invest millions every year into maintaining the local network. This helps us to ensure all areas of the Northwest region have a safe and secure supply of electricity for the future. Sometimes, this requires us to temporarily interrupt your supply so our engineers can work safely. We will always notify you in advance before we plan to interrupt your supply, unless it is an emergency situation we will not notify you.
How we provide a 10 out of 10 service
Our customers have identified the following key factors that contribute to delivering excellent service for them.
9 am is the earliest we will turn your power off
5 pm is the latest time we will turn your power back on
10 days notice about a planned power cut
Committing to agreed dates and not cancelling planned works
1 hour accuracy restoration times
Shortening times without power during the winter months
We won't turn off the power on any Friday during December
Plan any interruptions for schools outside of term times
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