How will I know about planned power cuts?
You will receive a card in the post to inform you about the planned power cut ten days before. If we have your contact details, we will email and text you six days and one day before the planned power cut.
Why might the planned power cuts be postponed or cancelled?
Bad weather
If it isn't safe for our engineers to carry out the work in dangerous conditions.
Emergency fault
Our engineers may need to attend an emergency fault repair in the area.
No longer required
We have been able to fix the problem and no longer require to turn the power off.
How to contact us
If you require any more information or any extra support during a planned power cut, please contact us on X (Formally Twitter) @ElectricityNW or call us on 0800 195 4141, option four. You can also use our contact us form.
You can see all of our planned power cuts on our live map.