Fault List
What should I do during a power cut?
Safety is our number one priority. Always keep a safe distance away from any electrical equipment and cables to avoid accidents, injuries, and even fatalities. Call our 24-hour emergency number on 0800 195 4141 or 105 to report electrical hazards or incidents. Here are some top tips to help you during a power cut.
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What should I do with the food in my fridge freezer during the power cut?
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What can I do to keep warm without the heating?
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What should I do about my fish - how long can my aquarium survive without power?
Report a power cut
If you need to report a power cut please contact us by calling 105.
Contact Us
Dial free on 105 or the 0800 number below. Our teams are here to help 24/7
Free to call from a mobile or a landline
Need a little extra help?
If you are in need of extra support during a power cut you can sign up to our Extra Care Register. For more information click on Find out more above.