Multiple or repeat power cuts
If your electricity has gone off more than once in the past 12 months, then it’s known as a multiple or repeat power cut and we appreciate it can be frustrating when your electricity supply is disrupted.
If you’re a customer who’s experienced multiple power cuts, we're really sorry for the impact this may have had on you. We acknowledge this service is below your expectations.
This page explains why multiple power cuts happen, how we aim to fix them, and provides information on compensation and tips for preparing for or dealing with power cuts.
Reasons for multiple power cuts
Explore the reasons for multiple power cuts and how we fix and safeguard the network for you.
Tips to help you prepare for a power cut
Our helpful tips can help you to prepare for a power cut.
Tips to help you during a power cut
Being in a power cut can be disorientating, so follow our helpful tips during a power cut to keep you safe and comfortable until the power comes back on.